Customer Services

Payment

ONLINE

Aniela Designs accepts secure payments via PayPal

You do not need a PayPal account

PayPal allows you to make a payment using your own Debit/Credit card

A receipt will be sent along with your order, or separately, if your billing address differs from the shipping address

Privacy Policy

Aniela Designs collects the details you provide when you place an order or contact us.

We will use your contact details to communicate with you and dispatch your order. 

When you enter our checkout you are taken to a secure page. Our payment page is hosted by PayPal. By using this payment facility no credit card information is ever sent to Aniela Designs. We therefore cannot store your credit card details or share them with any 3rd party

Our privacy policy ensures all the information we keep about you is solely for the use of Aniela Designs and we will not share this information with any other company, organisation or individual, unless there is the suspicion of fraudulent activity on this website.

Read our full Privacy Policy

Artwork Delivery

All artwork is signed

A certificate of authenticity is included

Artwork will be carefully package to avoid damage in transit.

All artwork is insured during transit.


Once your painting is ready for dispatch Aniela Designs will provide you with the details so you can track its progress.  


UK DELIVERY:   

Royal Mail *Next Day Special Delivery Orders will usually be delivered within 1 working day from date of dispatch and will require a signature. 

Royal Mail will aim to delivery the parcel before 1 p.m. but it may take a little longer if you live on an island. If you are not available to receive the parcel, then Royal Mail will automatically re-deliver on the next working day, or you can collect from your nearest postal depot.  


Delivery is Free within the UK 



Knitwear Delivery

Once your order is ready for dispatch Aniela Designs will provide you with the details so you can track its progress. 


UK KNITWEAR DELIVERY:   

Royal Mail *Next Day Special Delivery Orders will usually be delivered within 1 working day from date of dispatch and will require a signature. 

Royal Mail will aim to delivery the parcel before 1 p.m. but it may take a little longer if you live on an island. If you are not available to receive the parcel, then Royal Mail will automatically re-deliver on the next working day, or you can collect from your nearest postal depot.  


UK orders over £70, Delivery is Free 

UK orders under £70, Delivery is £5.00  


EUROPEAN KNITWEAR DELIVERY:  

Delivery of orders will usually take between 3 - 5 days from dispatch. Delivery is £15

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